Sam,
I agree with Greg, not enough info to effectively help, but I will give it a shot.
It could be you don't have the jet angle correct.
It also could be you don't have the jet reduce enough, meaning the jet has to be necked down or have a "jet" i.e. "smaller inside diameter" where it enters the log, if your jet pipe is the same size from where the hose is connected and where it enters the log you will not get the "venturi effect" to create the suction, the venturi effect create higher pressure into the log thus suction.
Or a combination of both of the above.
That being said I'm not an expert on building jet logs, Hoser John and other more knowledgeable members
with enough/more info will give you the info you need to get that jet log sucking!!!
Skip
Skip P.
God, Family, Friends, and Gold!!!